Terms & Conditions

These Terms & Conditions govern purchases from and use of https://harshavi.com, operated under the brand Harshavi by Harshika Choudhary, Founder, and Viraj Sharma, Co-Founder.

Principal business address: House No. 42, BM Road, Near Champadani Kali Mandir, Baidyabati, District Hooghly, West Bengal – 712222, India

Fulfilment address: 115, Maliwara, Brijwassi Lassi Wali Gali, Ghaziabad, Uttar Pradesh, India

By placing an order with Harshavi, you agree to these Terms & Conditions, our Shipping & Returns Policy, and our Refund & Cancellation Policy. Our Privacy Policy explains how we collect, use, and protect your personal information.

Eligibility and account security

You must be at least 18 years old and legally capable of entering into a contract to place an order. A parent or legal guardian may purchase on behalf of a minor and is responsible for that transaction.

Please provide accurate account and order information and keep your login credentials secure.

Contact us promptly if you suspect unauthorised access. Do not disclose passwords, OTPs or payment-security credentials to anyone claiming to provide order support.

Products and descriptions

Harshavi offers clothing in standard sizes and, where expressly available, custom-fitting and custom-colour options.

Each product listing describes its material, design, available sizes, colours, price and relevant care instructions. Please review the individual listing rather than assuming every product has the same fabric or customisation options.

We aim to represent products accurately. Minor differences in colour appearance can occur because of lighting and screen settings, but this does not excuse supplying a materially different colour, fabric or design from the one advertised or agreed.

Accessories, footwear and other styling items shown in photographs are excluded unless the listing expressly includes them.

Custom fitting and custom colours

Please provide accurate measurements and select the correct measurement units.

A colour name, reference photograph or HEX code communicates the shade you are requesting. Where an exact match cannot reasonably be achieved, we will explain the available alternative before irreversible production work begins.

We will not proceed with a materially different customisation without your agreement.

If a garment does not match the specifications we accepted, we will assess the issue under our returns and refund policies. If we correctly followed inaccurate measurements supplied by you, further alterations depend on feasibility and any separately agreed charge.

Ordinary change-of-mind cancellation ends when personalised production begins, as explained in the Refund & Cancellation Policy.

Pricing, taxes and shipping charges

Prices are displayed in Indian rupees.

The checkout total identifies the product amount, discounts, applicable taxes, shipping and any selected customisation charges before payment.

We will not increase the price of an accepted order without your agreement. If a material pricing or availability error prevents fulfilment, we will explain the issue and provide the applicable cancellation and refund options.

Reference prices and promotional claims must accurately describe the offer.

Coupons and promotions

Coupons are subject to the eligibility, validity period, minimum spend and usage conditions displayed with the offer.

Offers cannot be combined unless expressly permitted.

An eligible refund for a discounted item is calculated from the amount actually paid for that item, as explained in the Refund & Cancellation Policy.

Orders and payment confirmation

Submitting an order is a request to purchase. Acceptance is communicated through Harshavi’s order confirmation after payment verification for prepaid orders, or after the applicable order and COD eligibility checks for Cash on Delivery orders.

We accept online prepaid payments and, for eligible orders and serviceable locations, Cash on Delivery. Cash on Delivery availability may depend on the product, delivery location and courier serviceability. Personalised products, including custom-fitted and custom-colour items, require prepaid payment.

Online payments are processed through our payment provider using the methods available at checkout. An unsuccessful or unconfirmed online payment does not create a paid order.

If you receive a debit notification without order confirmation, contact us before attempting another payment.

We never request payment-security information such as a card PIN, CVV, OTP or UPI PIN through customer-support messages.

Shipping, cancellations, returns and exchanges

Our Shipping & Returns and Refund & Cancellation policies form part of these terms.

Special product restrictions must be disclosed before purchase and cannot override rights protected by applicable law.

Harshavi remains your point of contact for order and delivery concerns. Using NimbusPost or a courier partner does not transfer our customer-service responsibilities to you.

Acceptable use

You must not attempt unauthorised access, interfere with orders or payments, upload malicious material, impersonate another customer or submit fraudulent information.

We may restrict access where reasonably necessary to protect customers, transactions or website security.

A restriction does not remove a valid right to order information, an eligible refund or complaint resolution.

Intellectual property and submitted content

Harshavi branding, original written content, photographs and designs are owned by or licensed to their respective rights holders. They may not be reproduced commercially without the relevant permission.

If you submit a review, photograph or other material, you must have the right to provide it.

Reference images submitted for an order are used for that request. Submitting them does not automatically authorise Harshavi to use them in advertising.

Reviews may be moderated for spam, abuse, personal information or unlawful material. A genuine review will not be removed merely because it is negative.

Website availability and external services

Temporary maintenance, technical issues or external-service interruptions may affect website availability.

An interruption does not remove our responsibility to account for payments received or resolve affected orders.

External platforms linked from Harshavi operate under their own terms and privacy practices. Harshavi remains responsible for its own handling of your information and orders.

Responsibility and legal rights

Each party remains responsible for its obligations under applicable law.

Nothing in these terms excludes liability or remedies that cannot legally be excluded. Delivery estimates and website-availability statements must not be interpreted as waiving consumer rights.

We will address order failures in accordance with our published policies and applicable law.

Governing law and disputes

These terms are governed by the laws of India.

Please contact us so that we can try to resolve your concern. You are not required to give up the right to approach a competent consumer commission, court, regulator or other lawful dispute-resolution channel.

These terms do not impose an exclusive jurisdiction that removes a consumer forum otherwise available to you under law.

Changes to these terms

Updates apply prospectively. The material purchase conditions applicable when your order was accepted continue to govern that order unless a change is required by law or you agree otherwise.

Business details

Brand: Harshavi

Legal seller: Harshika Choudhary, Founder, and Viraj Sharma, Co-Founder

Website: https://harshavi.com

Principal business address: House No. 42, BM Road, Near Champadani Kali Mandir, Baidyabati, District Hooghly, West Bengal – 712222, India

Additional business locations, where applicable: Fulfilment address: 115, Maliwara, Brijwassi Lassi Wali Gali, Ghaziabad, Uttar Pradesh, India

Customer support email: businessharshavi@gmail.com

Customer support phone: +91 93103 25491

Grievance Officer: Viraj Sharma

Grievance contact: businessharshavi@gmail.com | +91 93103 25491

We provide a complaint reference, acknowledge consumer complaints within 48 hours and redress them within one month, subject to any shorter applicable requirement.