Shipping & Returns Policy

At Harshavi, we want you to understand how your order will be prepared, delivered and supported after purchase. This policy applies to orders placed through harshavi.com.

For assistance, email businessharshavi@gmail.com or call +91 93103 25491, quoting your order number.

Shipping locations and charges

We currently deliver within India to locations supported by our delivery partners. Delivery availability depends on the destination PIN code and shipment details.

Your applicable shipping charge is displayed at checkout before payment. We will not add an undisclosed shipping or handling charge after you place your order.

Orders may be dispatched from different Harshavi fulfilment locations. Please contact us before sending a return, as the correct return address may differ from the address shown on your original shipping label.

Cash on Delivery

Cash on Delivery is available only for eligible standard products and serviceable delivery locations. Availability is shown during checkout and may depend on courier serviceability. The exact amount payable on delivery will be shown before you confirm the order.

Custom-fitted and custom-colour products require prepaid payment and are not eligible for Cash on Delivery.

Order preparation and dispatch

A product with a different preparation period will have that information displayed before purchase.

For customised orders, preparation begins after we have the measurements, colour selection and other information needed to make your piece. If clarification is necessary, we will contact you before proceeding.

Orders containing both standard and customised products will normally be dispatched together when all items are ready. Any separate dispatch arrangement and additional charge will require your agreement.

Business days mean Monday to Friday, excluding public holidays in India.

Delivery estimates and tracking

Delivery normally takes an estimated 3–8 business days after dispatch, depending on the destination and courier service.

The delivery period is additional to the preparation period. For example, a customised product requires its stated preparation time before courier transit begins.

We arrange shipping through NimbusPost and its available courier partners. Tracking information will be available through your Harshavi order details or the Track Order page once a shipment has been booked.

A shipping label or tracking number does not, by itself, confirm that the courier has collected your parcel. Tracking updates depend on courier scans and may take time to appear.

We will help investigate significant delays, missing parcels or incorrect tracking information. Delivery estimates do not exclude any cancellation, refund or other remedy available under applicable law.

Address changes and unsuccessful delivery

Please provide a complete address, correct PIN code and a contact number at which the delivery partner can reach you.

Contact us promptly if you need to correct an address. Changes after dispatch depend on courier availability and cannot always be accommodated.

Where Harshavi or the courier caused the problem: We will investigate and arrange an appropriate redelivery, replacement or refund without charging you for correcting that failure. We will not require you to resolve the issue with the courier alone.

Where the address supplied was incorrect or delivery could not be completed for a customer-related reason: We will contact you about redelivery or another eligible resolution. Any redelivery charge will be disclosed before you agree to it.

If a standard product is returned to us and you choose not to have it redelivered, we will assess the refund under our Refund & Cancellation Policy. Any return or redelivery charge will only apply where the delivery issue was customer-related, the charge was disclosed under our policy, and it is permitted by applicable law.

A parcel returned to Harshavi will not be treated as delivered to you.

Returns and exchanges for standard products

You may request a return for a refund or a size exchange for an eligible standard, non-customised product within 7 calendar days of delivery.

For a change-of-mind or size-preference return, the product must be unworn apart from a reasonable indoor fit check, unwashed, unaltered and returned with its original tags and included accessories.

Please use the original packaging where available, or suitable protective packaging. Items damaged after delivery through misuse, alteration or failure to follow their stated care instructions are not eligible for a preference-based return.

These requirements apply to ordinary preference-based returns. They do not prevent a genuine complaint about a defect or an incorrectly supplied product.

Discounted products and promotional purchases

Standard products bought at a promotional price or using a coupon follow the same return and exchange conditions as other standard products.

An eligible refund is calculated using the amount actually paid for the returned item after its allocated discount—not its original or crossed-out price.

The customisation restrictions below continue to apply to genuinely personalised products, including those purchased with a discount.

Custom-fitted and custom-colour items are personalised and non-refundable once production has begun. This does not affect your rights if the item is defective, damaged, incorrect, or materially different from the specifications agreed with Harshavi.

Choosing an available standard size or an existing standard colour does not, by itself, make a product personalised.

Damaged, defective, incorrect or missing items

Please contact us as soon as you discover a problem, preferably within 48 hours of delivery. Include your order number, a description of the issue and photographs where reasonably available.

The 48-hour request helps us investigate promptly. It is not a deadline that removes your statutory rights, particularly where a defect could not reasonably have been discovered immediately.

An unboxing video is helpful where available but is not mandatory for considering a genuine complaint.

Where Harshavi or delivery handling is responsible, we will bear reasonable return and replacement-delivery costs associated with resolving the issue.

How to request a return or exchange

To request a return, exchange, or assistance with a defective item, contact us with your order number and details of the item concerned. You can email us at businessharshavi@gmail.com, use the Contact Form on our website, or send us a direct message through our official Instagram account https://www.instagram.com/projectharshavi/. Please do not send products back until you receive return instructions from us.

We will confirm the next steps, provide a reference for your request and identify the correct return address. Where available, we may arrange a return pickup; otherwise, we will provide instructions for using a tracked courier.

After return authorisation, please hand over the item within 7 calendar days, unless we agree otherwise. A delay caused by a pickup arranged by Harshavi will not be treated as your failure to return the item.

Keep your collection receipt or tracking reference until the return has been resolved.

Inspection and exchange dispatch

We aim to inspect returned products and communicate the outcome within 3 business days of receiving them.

An approved standard size exchange will normally be dispatched within 2–4 business days after inspection approval and confirmation of replacement availability. Courier transit time is additional.

If the requested replacement is unavailable, and the returned product meets our return conditions — including being only tried on indoors to check the size and fit, not otherwise worn, unwashed, unaltered, undamaged, and returned with its original tags — we will offer an eligible refund rather than require you to accept another product or store credit.

Any agreed price difference or replacement-delivery charge will be disclosed before the exchange proceeds.

Return and exchange shipping costs

For a preference-based return or size exchange, where the product was supplied according to the size selected by the customer and the customer wishes to change the size after trying it on, the customer will bear the direct return-shipping cost and any replacement-delivery charge disclosed before proceeding.

If the size issue is caused by Harshavi — for example, if we send the wrong size or the garment materially differs from the measurements or specifications stated for the ordered size — Harshavi will bear the reasonable return and replacement-delivery costs.

If Harshavi arranges a chargeable return pickup, we will tell you the amount and obtain your agreement before booking it.

Where a return is necessary because of a defective, damaged or incorrect product attributable to Harshavi or delivery handling, we bear the reasonable costs of the return and applicable replacement delivery.

For refund calculations, cancellation rights and payment timelines, please read our Refund & Cancellation Policy.