Refund & Cancellation Policy

This policy explains how to cancel a Harshavi order, when a refund is available and how refunds are processed.

For assistance, email businessharshavi@gmail.com or call +91 93103 25491 with your order number.

Cancelling a standard order

You may request cancellation of a standard, non-customised order before the parcel is physically handed over to the courier.

An eligible pre-dispatch cancellation carries no cancellation fee. If the entire order is cancelled before dispatch, we refund the full amount paid, including the shipping charge. A cancelled Cash on Delivery order has not been charged, so no refund is needed.

Creating an invoice, shipping label or tracking number does not, by itself, mean that the parcel has been dispatched.

Please send your cancellation request promptly. Eligibility will be assessed using the order’s actual status when we received your request, not merely when our team responds.

After courier handover, cancellation may no longer be possible. You may instead request a return under the Shipping & Returns Policy, subject to eligibility.

Cancelling a customised order

A custom-fitting or custom-colour order may be cancelled without charge before personalised production begins.

Personalised production includes cutting, dyeing, stitching, alteration or other work undertaken specifically for your accepted measurements or colour requirements. Payment confirmation or an ordinary “Processing” status alone does not establish that this work has begun.

To request a cancellation or change to a custom-fitted or custom-colour order, please contact us promptly with your order number. We will check whether personalised production had begun when we received your request and confirm the available options.

Once that work has started, ordinary change-of-mind cancellation is unavailable. This does not restrict remedies where we cannot fulfil the agreed order or where the product is defective, incorrect or materially different from what was agreed.

Changes to custom specifications

Please check your measurements, measurement units and colour requirements before confirming them.

We will consider changes before production where reasonably possible. Any agreed additional charge or change to the completion period will be confirmed before we proceed.

If the requested change cannot be accommodated, we will explain the available options. We will not substitute materially different specifications without your consent.

Cancellation by Harshavi

We may be unable to fulfil an order because of unavailable stock, an unserviceable address, an unresolved payment issue or a material listing error.

We will explain the reason and will not charge a revised amount or substitute a different product without your agreement.

If Harshavi cancels your entire paid order, we refund the full amount collected, including shipping and customisation charges.

If only part of an order is affected, we will explain the options and provide an itemised calculation of the applicable refund.

Eligible refunds

Refunds are available for accepted returns, eligible cancellations, confirmed duplicate payments and orders we cannot fulfil.

Complaints involving defective, damaged, incorrectly supplied or materially non-conforming goods will be assessed for the appropriate refund or other remedy. The 7-day return window applies only to normal change-of-mind returns. It does not affect your rights if the product is defective, damaged, incorrect, not delivered, or significantly delayed.

How refunds are calculated

An eligible product refund is based on the amount actually paid for that item, including applicable product taxes and after the discount allocated to it.

For a complete eligible cancellation before dispatch, the full order amount is refunded.

For a preference-based return after successful delivery, the original shipping charge is not refundable. Direct return-shipping costs remain your responsibility as described in the Shipping & Returns Policy.

If the product is defective, damaged, incorrect, or affected by a delivery issue caused by Harshavi or the courier, Harshavi will cover the reasonable return-shipping costs and any applicable refund or replacement charges.

We will not make unexpected deductions from an eligible refund or require you to accept store credit instead of a refund you are entitled to receive.

Partial returns and discounts

For partial returns, the refund will be based on the amount actually paid for the returned item after any applicable discount. We will not change the price of the items you keep unless the terms of a promotion clearly stated this before purchase.

Returned or undelivered parcels

If a parcel is lost or cannot be delivered because of a Harshavi or courier failure, we will investigate and arrange an appropriate replacement or refund. Your claim will not be rejected simply because the parcel never returned to our warehouse.

If a parcel is returned because the customer provided an incorrect or incomplete delivery address, the customer will be responsible for any applicable redelivery or return-shipping charges disclosed under this policy. We will explain the available redelivery or refund options before proceeding. If the delivery issue was caused by Harshavi or the courier, Harshavi will cover the reasonable costs of correcting the issue.

Any proposed deduction must relate to a lawful, applicable charge disclosed and agreed before purchase. There will be no surprise return-to-origin penalty.

Refund assessment and processing

Business days mean Monday to Friday, excluding public holidays in India.

For eligible cancellations that do not require a product return, we initiate the refund within 2 business days of confirming the cancellation.

Refunds for prepaid orders are normally returned to the original payment method. For eligible Cash on Delivery refunds, we may request verified bank-account or UPI details to process the refund electronically. Harshavi will never ask for your UPI PIN, card PIN, card CVV or payment OTP for a refund. Razorpay’s published normal-refund guidance distinguishes refund initiation from the additional time taken for the amount to appear in the customer’s account.

We will send confirmation when the refund is initiated. If it does not appear within the expected banking period, contact us so we can help trace it using the available refund reference.

Payment debited but order not confirmed

If money has been debited but your order is not confirmed, contact us with the payment reference and the email address or phone number used at checkout.

We will reconcile the transaction with the payment provider. A debit notification alone does not establish that the payment was successfully captured against an order.

Please avoid repeated payments until the first transaction’s status has been checked.

Harshavi will never ask you to share a card PIN, CVV, payment OTP or UPI PIN to receive a refund.

Complaints and escalation

Grievance Officer: Viraj Sharma

Email: businessharshavi@gmail.com

Phone: +91 93103 25491

Address: 115, Maliwara, Brijwassi Lassi Wali Gali, Ghaziabad, Uttar Pradesh, India

We provide a complaint reference, acknowledge consumer complaints within 48 hours and redress them within one month of receipt, subject to any shorter applicable requirement. Nothing in this policy removes any consumer right or remedy that cannot lawfully be excluded.